Dealers in Nigeria have returned several unsold Galaxy
Note 7 phones and had their money refunded. However, the
buyers of the sold phones have refused to return them to
the dealers for onward return to Samsung.
Although the Galaxy Note 7 phones had not been officially
released in Nigeria before the recall, some dealers and
customers had already purchased the phone from other
The News Agency of Nigeria reports that Samsung
Electronics West Africa had made provision for dealers to
safely package and return the phones to the company due
to fault it admitted.
Vincent Anago, a dealer in phones and accessories at Banex
plaza, said “dealers across the country have been asked to
return the Galaxy Note 7 phones which they have in stock.
“We have returned the ones we have and have been
refunded but we still haven’t had many of our customers
return the ones we sold them.”
Uche Okoro, a phone dealer, said that quite a number of the
phones had been returned to the company but many
Nigerians failed to oblige with the request.
“We have been asked to return these phones because of the
malfunction which is hazardous but it seems Nigerians are
not worried about the situation.
“Some of us were able to get these phones and introduce
them to the Nigerian market on time and despite the high
cost they sold well.
“We have had a few reported incidences of the phone
batteries heating up and leading to a fire and we expected
that more people will be convinced of the danger the phone
“We are still pleading with Nigerians to return these phones
for an exchange or refund and to take advantage of the
opportunity now because the phones won’t be accepted
after Samsung stops requesting for them.”
Samsung had first called for the return and halting of sales
of the Samsung Galaxy Note 7 products in September due
to the number of battery explosions that were reported by